TRAIN TICKET POLICY

Pre-Order Ticket Policy

Peru Railways (PR) releases train tickets according to seasonal schedules and demand. During high season or when trains are not yet open for sale, we offer Pre-Order Tickets under the following conditions:

• Your booking will remain in pre-order (pending) status until tickets are officially issued by PR.
• Seat class preferences (Expedition, Vistadome, or Vistadome Observatory) are subject to availability at the time of ticket issuance.
• If your selected departure or class is unavailable, alternative options will be offered via email or phone.
• If we cannot secure suitable tickets, you may choose a refund or alternative travel option.
• Once confirmed, official e-tickets will be delivered via email and can be used directly for boarding.

Confirmed & Issued Ticket Policy

Once a ticket has been confirmed, issued by PR, and delivered via email, the ticket is strictly non-refundable, non-changeable, and non-cancellable.

Peru Rail tickets are issued for a specific train, date, and class. Changes to passenger details, travel date, train number, or seat class are not permitted after issuance.

Important Guidelines

Before completing a reservation through the Service, passengers are strongly advised to carefully review the following:

• Ensure the selected travel date and train schedule are correct before confirming payment.
• Review the selected class carefully (Expedition, Vistadome, or Vistadome Observatory).
• Passenger names must match the passport used for travel.
• E-tickets and travel details will be sent via email after booking.
• A reservation is considered confirmed only after full payment has been successfully processed.
• Tickets are valid only for the specific train and departure shown on the ticket.
• Tickets are non-transferable and must be presented with valid passport identification.

Liability Clause

Peru Railways (PR) shall not be held liable for:

• Loss, theft, or damage of personal belongings.
• Personal injury, illness, accident, or death occurring during travel.
• Train delays, service interruptions, or cancellations caused by operational or weather conditions, strikes, or force majeure.

Neither PR nor its ticketing partners shall be responsible for any indirect or consequential damages arising from ticket purchases or use of the service.

Child Policy

• Children under 3 years old may travel free when sharing a seat with a parent.
• Each adult may accompany only one child without a separate seat.
• Children aged 3 years and above must have their own ticket.
• Parents or guardians must supervise children throughout the journey.

Dangerous Goods

For safety reasons, the following items are strictly prohibited onboard:

• Firearms, weapons, or ammunition
• Explosives or flammable substances
• Toxic or hazardous materials

Pets

Pets are not permitted onboard Peru Rail passenger trains.

Luggage Policy

Passengers may bring personal luggage onboard within the following limits:

• Expedition: up to 5 kg per passenger
• Vistadome: up to 5 kg per passenger
• Vistadome Observatory: up to 5 kg per passenger

Luggage must fit within a small backpack or carry-on bag. Large suitcases are not permitted onboard and must be stored at designated hotel or station facilities.

General Terms

• PR reserves the right to modify train schedules or services due to operational needs.
• Passengers must arrive at the boarding station at least 30 minutes before departure.
• Valid passport identification must be presented when boarding.
• Passengers are responsible for reviewing the latest travel conditions before departure.